Factory Audits & Quality Inspections During & Post COVID-19: On-site Supplier Audits + Remote Participations by International Buyers (XI) (Continued from the last issue)
▌Implementation of “on-site + remote” product inspections
After the finish of production, when all inspection details and preparations are approved by the customer and confirmed by the factory, inspectors can undertake a post-production or pre-shipment inspection based on the pre-determined inspection plan, which could follow a “on-site inspection plus remote participation” model during the pandemic.
A. Based on the inspection notification by the customer, check the quantities on-site of the goods to be inspected. Other than in special cases, it is necessary to have over 90% of the goods on order to be completed with packing before the start of the inspection.
B. Photo records: Photos should be taken for all finished parts placed together that have been packed (to show the finished parts are packed), the outer cases, inner cases (with shipping mark), color boxes, barcodes or other product picture, customer logos, instructions, packing details, etc. Any non-conformities should be photographed to be used as inspection evidence.
C. Taking samples according to pre-determined sampling plan. It is necessary to confirm that all parts are ready and the quantities agree with data on order before taking samples. Samples should be picked out from different positions at different layers, depending on the placements of the products on pallets. The sample quantities are based on the sampling plan, and labels should be used to indicate the selected samples and all selected samples should be placed in the inspection area.
D. Re-check if all measuring and testing tools necessary for the inspections match the tool list previously provided by the factory.
E. Apply inspections on items such as product appearance, packing, labels, customer logos, key dimension and performance based on pre-determined inspection checklist. Quality staff from the factory should provide assistance during the inspection. Records should be made and photos taken for all on-site testing, observations and measurements. For inspection records of product appearance, packing, shipping mark, customer logos and critical data, photos or videos should be taken and achieved. Test data from the testing equipment should be stored and printed out. Usually test data for 5 pieces are listed in the inspection checklist. Other data should be stored in the original records and photographed for search or tracing later.
F. Decide on the release or rejection of the goods being inspected based on the inspection criteria, and notify the customer or the factory's sales department to arrange for shipment when the goods could be released.
G. After the inspection with the first sampling, if the goods are deemed to have minor defects which could not be accepted, second-sampling plan should be implemented. After the re-inspection of the second sampling, when there are no minor defects and therefore the goods could be accepted, all goods should be sorted to pick out the ones with the minor defects for rework. The goods could only be released when one more inspection after the re-work shows no more minor defects.
H. After the inspection with the first sampling, if the goods are deemed to have serious quality defects and therefore could not be released, customers or the factory's sales department should be notified immediately, the shipping plan should be cancelled, and the supplier should be asked to re-work or re-produce.
▌Product Inspection Reports
The inspection report will usually be completed within 1 to 1.5 working days after the inspection by the inspector in Chinese and English or other language. The inspection report mainly covers:
A. Supplier code, PO number, Customer code, product name, quantity, sampling plan for regular inspection, AQL form, inspection results.
B. Acceptance standards on product appearance, part number, packing, pallet, customer logo and inspection data.
C. Full-dimension inspection standards and raw data from inspection.
D. Standards on performance inspection and raw data from inspection.
E. Photos or videos taken during the inspection on-site.
(To be continued) |